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I am having issues with:

please select the appropriate form above and provide as much detail as possible. Your information will help us better understand and address your specific issue.

Date / Time of the issue approximately

Date

Time

Kindly provide an estimated timestamp for when you initially encountered the issue. In case the problem has reoccurred, share additional details regarding its duration and frequency in the "Duration and Frequency" section.

Nature of the Issue:

Describe the specific nature of the network issue you're experiencing. (e.g., slow internet, disconnections, specific error messages)

Affected Devices:

Are all devices in your office affected (multiple computers), or is the problem specific to certain Device Connected to the specific network?

Recent Changes:

Have there been any recent changes or updates to your office network infrastructure or (new hardware or software like a new VPN configuration) changes to firewall or security settings on your devices or network equipment?

Wi-Fi Connectivity:

Are the issues specific to Wi-Fi, wired connections, or both? Please include the name of the WIFI network you are connecting to.

Network Configurations:

Are your devices configured with static IP addresses, or do they obtain addresses dynamically (DHCP)? Do you have a router in the office?

Error Messages:

Are there any error messages displayed when the problems occur? Please attach any screenshots below, if possible.

File Upload

Click or drag a file to this area to upload.

Additional Notes:

Offer any supplementary details you believe might be pertinent to the problem. Specifically, inform us if you were utilizing particular applications such as video conferencing tools (e.g., Zoom, Teams) or performing a specific task when the issue occurred.

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